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front desk agent job description

There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. Job Descriptions » Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. About Xotels. We are looking to hire a Front Desk Agent to assist with checking guests in and out of our hotel. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Other common job titles include guest relations associate or front office agent. Responsibilities: Maximize room occupancy and use up-selling techniques to promote hotel services and faciliti es; Demonstrate a high level of customer service at all times; Post and balance payments and charges on guest folios; Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. They also have to store any luggage as needed by guests. REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Since we run a small operation with only 20 rooms, we're uniquely positioned to give our guests personalized attention without any of the red tape found at the larger establishments. Your job description is the first touchpoint between your company and your new hire. There will always be extenuating circumstances arising, and they will have to meet challenges. Front Desk Agent Job Description Template. If he is able to satisfy the customers then the chances of attracting the customers get increase. Or if you’re ready to hire, post your job on Indeed. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. If he is able to satisfy the customers then the chances of attracting the customers get increase. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Front Office Executive Job Profile and Description. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. They essentially check guests in and out, make room reservations and … If you're excited to be part … This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. We're now hiring a Front Desk Agent to help us keep growing. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. Your job description is the first touchpoint between your company and your new hire. Tracks room revenue, occupancy percentages, and other front office operating statistics. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How to Balance Time and Candidate Quality In Your Interview Process, Make recommendations for activities and restaurants, Maintain the record of guests that have checked in and out, A degree in hotel management is preferred, Be sure to mention requisite years of experience and educational requirements, Tell job seekers what's unique about your company and job, Ideal length is a few paragraphs or about 200 words. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. The general term will optimize your job title to show up in a general search for jobs of the same nature. Front Desk Agent Job Description Template. Duties include welcoming customers and making them aware of the best in hotel services. CAREER OBJECTIVE. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Learn how to enable cookies. Your job description is the first touchpoint between your company and your new hire. Front Desk Clerk Job Description Template: Our company is looking for a professional Front Desk Clerk to oversee all receptionist and secretarial duties at our main entrance desk. Use it to save time, attract qualified candidates and hire best employees. Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. The front desk agent responsibilities mentioned above will definitely help you in understanding the job profile of a front desk agent … When writing a job description, you need to make the job responsibilities section the largest and most detailed part. XYZ Inc. is a leading company in our industry in the region. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of … Our company is looking for a Front Desk Agent to join our team. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Role. Front Desk Agent Job summary 4. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Your job description is the first touchpoint between your company and your new hire. Our company is looking for a Front Desk Agent to join our team. We make the hiring process one step easier by giving you a template to simply post to our site. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Apply to Front Desk Agent, Front Desk Manager and more! While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. The Front Desk Agent will assist guests with inquiries, problems and complaints. Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Job Descriptions » Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. What Does a Front Desk Receptionist Do? Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; Glassdoor will not work properly unless browser cookie support is enabled. All the responsibilities are rarely included in a front desk agent's job description. Make sure to add requirements, benefits, and perks specific to the role and your company. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. The job of a front desk agent has a huge competition and the applicant thus must be aware of the different duties performed by a front desk agent. Another skill is organization as the front desk agent will have to keep track of guests and their requests. Determinate's a guest's reservation status and identifies how long the guest will stay. And if your position is specialized, consider including the specialization in the job title as well. We're proud of our 4.2 Glassdoor rating from our employees. The Front Desk Agent will assist guests with inquiries, problems and complaints. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. The front desk agent responsibilities mentioned above will definitely help you in understanding the job profile of a front desk agent … They essentially check guests in and out, make room reservations and … We're now hiring a Front Desk Agent to help us keep growing. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. A front desk agent does not need any experience but should have a high school degree or GED equivalent. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout. Front Desk Job Description. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Hotel Front Desk Agent Job Description. JOB DESCRIPTION Job title: Front Desk Agent Reporting to: General Manager Overall purpose of the job…Hotel Front Desk Agent responsibilities include welcoming guests, managing reservations and providing information about rooms, rates and amenities… The main duty is to do the Management of the front desk. Job Overview. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Front Desk Agent Job Description Template. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Front Desk Agent Job Description Template. Front Desk Agent vacancy in Reno, NV at Aloft Reno-Tahoe International Airport - 3.1. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Front Desk Agent Resume Examples. This front desk agent job description sample can help you create a posting that will attract the best candidates to represent your business. Use it to save time, attract qualified candidates and hire best employees. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Front Desk Agent Job Description Template. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Perform Check-in and Check-out arriving & departing guests in the most efficient manner possible, following all established procedures policies. The hotel receptionist job is often referred to as a front desk agent. Front Desk Agent Job Description Template. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Front Desk Agent Greet customers who approach the Front Desk in a smiling, friendly manner. JOB DESCRIPTION Job title: Front Desk Agent Reporting to: General Manager Overall purpose of the job…Hotel Front Desk Agent responsibilities include welcoming guests, managing reservations and providing information about rooms, rates and amenities… Front Desk Receptionist Job Responsibilities. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions. Available in. You'll be glad you applied to XYZ Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Full Time Front Desk Agent . A great job title typically includes a general term, level of experience and any special requirements. With our creative strategies and best practices we turn around hotels, and reposition them to outperform their competitors and become local market leaders. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Front Desk Receptionist Job Responsibilities. Your summary should provide an overview of your company and expectations for the position. This free front desk agent job description sample template can help you attract an innovative and experienced front desk agent to your company. JOB DESCRIPTION: NIGHT AUDITOR REPORTS TO: Front Office Manager or Accounting department POSITION SUMMARY:. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. 10 Tips for CreatingTop-Notch Job Content. A great job description starts with a compelling summary of the position and its role within your company. Working at a hotel, a front desk greets guests at the front desk, answers any question, recommends restaurants & activities to guests, answers phone calls, etc. Post now on job boards. Job Description The Front Desk position is a key part of the overall success of the Royal Scot Hotel and Suites. Front Desk Agent Job Description Template. The job of a front desk agent has a huge competition and the applicant thus must be aware of the different duties performed by a front desk agent. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. You will perform a range of duties including answering phone calls, managing the … A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. How to write a Front Desk Agent job description. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. 3 Responses to "Job Description : Front Desk Agent" Unknown 8 Mei 2019 22.25 Gk sesuai nih terlalu berbelit dan gk sesuai standart yg ada di hotel pada umumnya atau bisa dibilang hasil buah pikiran sendiri berdasarkan pengalaman si penulis The responsibilities and duties section is the most important part of the job description. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Often, this is the first and last person a guest comes in contact with. Hotel Front Desk Agent Job Description. The duty includes delegating the request to the appropriate person or serves them personally. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. They welcome and orient new guests and issue room keys. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; Search for more Front Desk Agent jobs in Reno, NV with other companies. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. We make the hiring process one … A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. *Indeed provides this information as a courtesy to users of this site. 10/2019 - Current Front Desk Agent | Hilton Garden Inn - Albany, NY. Similar job titles include Hotel Receptionist and Guest Relations Officer. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. Applicants must address problems […] We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Search for more Front Desk Agent jobs in Reno, NV with other companies. How to write a Front Desk Agent job description. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. We're proud of our 4.2 Glassdoor rating from our employees. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. How to write a Front Desk Agent job description. Front Desk Agent vacancy in Reno, NV at Aloft Reno-Tahoe International Airport - 3.1. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel 's financial records. Alice Applicant 333 King Street Seattle, WA 98104 (123) 456-7890 alice.applicant@email.com. To get you started, here are some tips for creating an effective job description. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of … Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Charismatic and service-oriented hotel front desk agent with seven years of experience providing world-class service to guests seeks opportunity with an upscale downtown hotel. Front Desk Agent Job Description Template | ZipRecruiter. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that.

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